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Discount airlines scored the best in a survey on customer satisfaction. Despite new baggage fees and fewer in-flight amenities, air passengers' satisfaction with North American airlines hit a three-year high in an annual survey. JetBlue Airways Corp. led the discount airlines for the fifth consecutive year. The industry overall scored better than in previous years and discount airlines scored on an average higher than network airlines.

Higher scores may indicate that passengers are less inclined than in recent years to mark down airlines for extra fees. The three highest-scoring discount airlines, however, don't charge for the first checked bag, the survey report noted. The score gap between discount airlines and legacy carriers continued to widen, with the discount airlines routinely producing better scores.

© chuck.miser

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Discount airlines scored the best in a survey on customer satisfaction. Despite new baggage fees and fewer in-flight amenities, air passengers' satisfaction with North American airlines hit a three-year high in an annual survey. JetBlue Airways Corp. led the discount airlines for the fifth consecutive year. The industry overall scored better than in previous years and discount airlines scored on an average higher than network airlines.

Higher scores may indicate that passengers are less inclined than in recent years to mark down airlines for extra fees. The three highest-scoring discount airlines, however, don't charge for the first checked bag, the survey report noted. The score gap between discount airlines and legacy carriers continued to widen, with the discount airlines routinely producing better scores.

© chuck.miser

Read full article     |     No Comments

Discount airlines scored the best in a survey on customer satisfaction. Despite new baggage fees and fewer in-flight amenities, air passengers' satisfaction with North American airlines hit a three-year high in an annual survey. JetBlue Airways Corp. led the discount airlines for the fifth consecutive year. The industry overall scored better than in previous years and discount airlines scored on an average higher than network airlines.

Higher scores may indicate that passengers are less inclined than in recent years to mark down airlines for extra fees. The three highest-scoring discount airlines, however, don't charge for the first checked bag, the survey report noted. The score gap between discount airlines and legacy carriers continued to widen, with the discount airlines routinely producing better scores.

© chuck.miser

Read full article     |     No Comments