macphersonmysteryshopping-org-uk

© timo_w2s

According to a survey for the airline industry that just recently came out, passenger satisfaction with airlines is up when compared to last year. Right now customer satisfaction with the airline industry is up 3.1 percent on last year's numbers, according to the American Customer Satisfaction index survey. It was the United States airline industry's highest score on the index scale in almost five years. Despite this, some experts say that these gains may slip away soon.

Claes Fornell, the head of the index, said that airline passenger satisfaction has gone up, and the airline industry is doing a better job at creating customer service. However, recently fares for airlines have been on the rise again. Fornell says that the airline industry faces a challenge to sustain the improvement that has already been seen in passenger satisfaction levels.

Read full article     |     No Comments

Discount airlines scored the best in a survey on customer satisfaction. Despite new baggage fees and fewer in-flight amenities, air passengers' satisfaction with North American airlines hit a three-year high in an annual survey. JetBlue Airways Corp. led the discount airlines for the fifth consecutive year. The industry overall scored better than in previous years and discount airlines scored on an average higher than network airlines.

Higher scores may indicate that passengers are less inclined than in recent years to mark down airlines for extra fees. The three highest-scoring discount airlines, however, don't charge for the first checked bag, the survey report noted. The score gap between discount airlines and legacy carriers continued to widen, with the discount airlines routinely producing better scores.

© chuck.miser

Read full article     |     No Comments

Discount airlines scored the best in a survey on customer satisfaction. Despite new baggage fees and fewer in-flight amenities, air passengers' satisfaction with North American airlines hit a three-year high in an annual survey. JetBlue Airways Corp. led the discount airlines for the fifth consecutive year. The industry overall scored better than in previous years and discount airlines scored on an average higher than network airlines.

Higher scores may indicate that passengers are less inclined than in recent years to mark down airlines for extra fees. The three highest-scoring discount airlines, however, don't charge for the first checked bag, the survey report noted. The score gap between discount airlines and legacy carriers continued to widen, with the discount airlines routinely producing better scores.

© chuck.miser

Read full article     |     No Comments