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Welcome to the MacPherson Group.
Thank you for visiting our website and we hope you
enjoy your time browsing it and find the content inside both enlightening
and of value to assist you in deciding what services you and your
company could utilise to increase customer service and profitability.
Our list of services is extensive but by no means exhaustive, if
you are looking to do something which is not listed then please
feel free to contact us to see if we can oblige.
We are one of Europe's fastest growing monitoring
companies. We are now housed in our custom built premises and now
have a vibrant and enthusiastic team of people seeking assisting
our client's get the best service available in the market and ensuring
'added value' is delivered to maximise the benefits of their particular
programmes..
We provide Mystery Shopping services throughout
the U.K, Europe and the world; so feel free to contact us to discuss
your requirements in more detail, even if just for a quick quote
or advice and discussions on how best to start implementing a full
campaign.
Our custom built telephone call centre is fully
functional and is busy making outbound Mystery Telephone Calls and
conducting Telephone Interviews with respondents.
Our mission is to ensure that we deliver a professional
and competitive service for your company/organisation. Mystery Shopping
is designed to help you maintain and improve your customer service
standards and identify training requirements. Market Research and
Mystery Shopping are very useful tools that can be utilised to improve
product design, service standards, provide customer feedback etc.
all of which makes your company better placed to take on the competition,
thus increasing both profitability and customer retention through
increased customer service and awareness / perception.
We have over 22 years experience in the Market Research
and Mystery Shopping industries. We pride ourselves in working very
closely with our clients to learn and understand their business
in order for us to be able to maximise the benefits of Mystery Shopping
and Market Research campaigns. We ensure that the correct solution
for your needs is scoped, designed and then implemented on schedule
and within budget. We have by far the largest database of experienced
Mystery Shoppers and Market Researchers (over 25,000) covering the
whole of the United Kingdom including Northern Ireland, the Channel
Islands, Eire, Europe and the USA to name but a few countries we
cover. Most of our competitors only have a small fraction of this
number and cannot guarantee anonymity of shoppers when carrying
out Mystery Shopping programmes (WE CAN!).
If you would like to discuss what we can do for
you then have a look around our website and then give us a call
for a no obligation chat / quote.
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