Welcome to the MacPherson Group.

Thank you for visiting our website and we hope you enjoy your time browsing it and find the content inside both enlightening and of value to assist you in deciding what services you and your company could utilise to increase customer service and profitability. Our list of services is extensive but by no means exhaustive, if you are looking to do something which is not listed then please feel free to contact us to see if we can oblige.

We are one of Europe's fastest growing monitoring companies. We are now housed in our custom built premises and now have a vibrant and enthusiastic team of people seeking assisting our client's get the best service available in the market and ensuring 'added value' is delivered to maximise the benefits of their particular programmes..

We provide Mystery Shopping services throughout the U.K, Europe and the world; so feel free to contact us to discuss your requirements in more detail, even if just for a quick quote or advice and discussions on how best to start implementing a full campaign.

Our custom built telephone call centre is fully functional and is busy making outbound Mystery Telephone Calls and conducting Telephone Interviews with respondents.

Our mission is to ensure that we deliver a professional and competitive service for your company/organisation. Mystery Shopping is designed to help you maintain and improve your customer service standards and identify training requirements. Market Research and Mystery Shopping are very useful tools that can be utilised to improve product design, service standards, provide customer feedback etc. all of which makes your company better placed to take on the competition, thus increasing both profitability and customer retention through increased customer service and awareness / perception.

We have over 22 years experience in the Market Research and Mystery Shopping industries. We pride ourselves in working very closely with our clients to learn and understand their business in order for us to be able to maximise the benefits of Mystery Shopping and Market Research campaigns. We ensure that the correct solution for your needs is scoped, designed and then implemented on schedule and within budget. We have by far the largest database of experienced Mystery Shoppers and Market Researchers (over 25,000) covering the whole of the United Kingdom including Northern Ireland, the Channel Islands, Eire, Europe and the USA to name but a few countries we cover. Most of our competitors only have a small fraction of this number and cannot guarantee anonymity of shoppers when carrying out Mystery Shopping programmes (WE CAN!).

If you would like to discuss what we can do for you then have a look around our website and then give us a call for a no obligation chat / quote.